Can I get more jets in a Pearl tub?
The jets in a Pearl tub are strategically placed to create a "true whirlpool." The water flows through each jet at about 30 gallons per minute. Adding additional jets could inhibit the True Whirlpool System and/or could produce piercing streams of water that irritate instead of soothe the body. If additional hydrotherapy is desired, select a model with Pearl's unique 6 jets Back Massage option. It's independently controlled for a personal massage experience.
Top of page
Where can I see and purchase a Pearl tub?
In North America, Pearl tubs are sold through a network of distributors. For the one nearest you, try searching our Dealer Locator or contact Pearl Customer Service at 1-800-328-2531. If you live outside North America, contact Pearl Customer Service at 1-763-424-3335
Top of page
What size water heater is required?
This question is best answered by a plumber because there can be so many variables, such as how high the temperature of the water heater is set, how many people are using its water and whether the dishwasher and washing machine will be drawing hot water from the water heater.
Top of page
What is meant by hardware since the spout and valves are not included with the Designer and Classic Series tubs?
Hardware includes jet covers, suction return cover, air control knobs, pump switch, handrail/grab bars and bath waste (only included on Designer Series tubs).
Top of page
How long does it take to get a Pearl Whirlpool?
Most Pearl Whirlpool tubs are custom made. Homeowners select the style, color and options. Once your selection is made, it takes about two weeks to manufacture your tub, which is then shipped by common carrier from Minnesota, U.S.A. to your distributor. We also have a Quick Ship Program available on selected models. Please inquire with your distributor.
Top of page
What's unique about Pearl's new Shower Series?
Pearl showers allow consumers the freedom to design their own shower system by offering pre-plumbed shower faucet packages. Just attach your hot and cold water lines and the german engineered plumbing system is complete. Pearl also is the first company to provide True Whirlpool foot massage in our Apoge shower model.
Top of page
How do I clean and maintain my Pearl Whirlpool Bath system?
There is a simple monthly procedure to follow to keep the plumbing system clean. Set air control knobs to the closed position. Fill the tub with hot water to at least two inches above the highest jet.
Add two tablespoons of low sudsing automatic dishwasher detergent such as Calgonite or Cascade.
Operate whirlpool for minutes. Drain and rinse the water from the tub.
The following month, substitute 1/2 cup of household bleach for the detergent. Alternate these two cleaners each month.
Top of page
What products can be used to clean my tub?
Most bathroom cleaners can be used on a Pearl tub. However, please avoid abrasive cleanser, it could dull the surface. If the tub is slightly scratched, an automobile wax will restore the beautiful shine of the cast acrylic surface.
Top of page
Can I use bubble bath or bath oils in the tub even if I don't use the whirlpool?
You can use bubble bath in a Pearl whirlpool bath. We would advise that you use very little though. The True Whirlpool System really "energizes" the water and may cause the bubbles to overflow the tub! We do not recommend the use of bath oils with your Pearl whirlpool bath unless you follow the recommended cleaning regiment.
Top of page
What is the length of the warranty?
Designer baths and Pearl showers have a 10-year surface warranty. Classic models have a 5-year surface warranty.The warranty on the pumps of all Pearl Whirlpools is 5 years. Plumbing, hardware and other components warranty is 2 years.
Top of page
Who do I contact if I have a problem with my tub?
If a problem develops with your Pearl tub, call 1-800-851-5375 and our technicians will help solve the problem. If your tub requires service, the technician will call an authorized service company in your area to make the necessary repairs.
Top of page
What is the difference between the Designer Series and Classic Series?
Please refer to the Pearl Products for size, style and option alternatives. Please note that all Pearl Bath whirlpools feature Pearl's patented True Whirlpool System.
Top of page
How do Pearl colors compare with those of bathroom fixture companies?
Pearl offers 18 colors that match most vitreous china fixtures from major manufacturers.
Top of page
How long has Pearl been in existence?
Pearl has been manufacturing quality products for over 25 years.
Top of page
Can I use therapeutic products in my Pearl bath unit?
Certain types of therapeutic products when added to bath water, or if applied non-diluted directly in the bath, may damage the unit finish. Test the product on a small inconspicuous surface prior to use.
Top of page